Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive an email with tracking information.
Do you offer free shipping?
Shipping rates and available delivery options are calculated and displayed at checkout.
Can I change or cancel my order after it's placed?
We begin processing orders quickly, so changes or cancellations may not always be possible. Email contact@primenbeauty.com as soon as possible with your order number, and we'll do our best to assist you.
Hair + Product Questions
Are your hair products made for locs?
Our hair collection is rooted in professional experience with locs and textured hair. Product descriptions include details about the purpose and recommended use of each item.
How do I know which product is right for me?
Review the product description and directions listed on each product page. If you still have a product question, email contact@primenbeauty.com before ordering.
Do you offer educational resources?
Yes. Prime N Beauty offers practical educational resources focused on locs, healthy hair routines, and at-home maintenance. Available digital and printed resources can be found in our Education + Guides collection.
Are all Prime N Beauty products handmade?
No. Prime N Beauty offers a combination of handmade products, professionally created resources, and thoughtfully selected essentials. Product-specific information is included on each listing.
Shower, Bath & Home
Are shower steamers the same as bath bombs?
No. Shower steamers are designed for use in the shower and should not be used as bath bombs. Follow the directions provided with your product.
Can I mix shower steamer scents in a pack?
Select shower steamer packs offer same-scent and mixed-scent options. Available choices are shown on the individual product page.
Are room sprays body sprays or perfumes?
No. Prime N Beauty room sprays are created for home fragrance and should be used according to the directions on the product label.
Orders & Issues
What if my order arrives damaged?
Email contact@primenbeauty.com as soon as possible with your order number and clear photos of the damaged item and packaging. We'll review the issue and provide next steps.
What is your return or refund policy?
Eligibility varies by product type. Please review the Prime N Beauty Refund & Return Policy for full details before requesting a return or refund.
Account & General
Do I need an account to place an order?
No. You can check out as a guest. Creating an account can make it easier to view order information and manage your details.
How can I contact Prime N Beauty?
Email contact@primenbeauty.com. We typically respond within 1–2 business days.